Questions and answers

Solar Split is a calculator and a record of readings. It shows a fair split. It does not sell electricity, send bills or hold money, and the meters it reads are for information only.

If you charge another household for electricity, state rules can apply, and they differ across Australia. Get advice for your situation. We are having the positioning reviewed by an energy lawyer.

You do. Readings belong to the household that produced them. Everyone on the connection can see the site totals. Each home sees its own use.

The calculation works anywhere in Australia, because you enter your own tariff. We are starting with homes on the National Electricity Market. Victoria and Western Australia have their own rules, and we are still checking them.

Not yet. Kits are not on sale and no payment is taken. Join the waitlist and we will email you if that changes.

No. The hub only reads. It cannot switch anything on or off.

No. Solar Split only reads your meters, battery and inverter. It does not control your power supply, battery or backup power, and it is not a safety device: it will not warn you about a power cut. If someone at home uses life support equipment, register with your electricity retailer or distributor (they will ask for a form from your doctor) and keep a backup plan for power cuts. Ask your installer or a licensed electrician what your battery does in an outage. Questions about Solar Split: support@solar-split.com.

Yes, on at least one dwelling. Solar Split needs one meter on a single home, plus a way to read the whole site. Without a dwelling meter the split cannot be calculated. The meter must be one of the supported models listed on the Equipment page; unsupported meters cannot be read by the hub. See the equipment page.

Tell us at support@solar-split.com which meter you have and we will consider it. Until it is on the supported list, the hub cannot read it and the split cannot be calculated from it.

Your electrician installs the meter. Solar Split does not install meters; ask a licensed electrician to fit one, because fitting a meter to a circuit is work for a licensed electrician. The hub itself plugs into a power point.

A monthly PDF with each home's share, the rates used, and how solar and battery energy were shared. It is a statement of a calculation, not a bill.

Cancel any time from your account. You keep access until the end of the period you have paid for.

Email support@solar-split.com and we will reply. For waitlist and sales questions, write to sales@solar-split.com.